利用 Google Workspace 转变银行运营：Bci 案例研究

Since adopting Google Workspace, Bci has seen increased collaboration across parts of the company that rarely communicated before. The salesforce uses Google Forms to collect information in interviews with potential clients. Team members in the Business Intelligence area use the information to generate offers for those prospective clients, which enables a faster time to market. Employees now regularly use Google Chat and Google Meet to connect, and they frequently collaborate in Google Docs, Sheets, and Slides, often across remote sites that need to collect and present their combined data. Google Workspace has especially improved frequency of collaboration between the bank’s offices in Chile and the United States. An added advantage of adopting Google Workspace has been increased customer interaction. Because so many customers use Gmail, bank representatives who communicate by email with clients have begun conducting business in Google Meet as needed, providing real-time engagement and assistance.

Migrated 10,000+ employees to Google Workspace in 1 week without interrupting service or employee productivity

Increased collaboration between different departments and offices

Rapid adoption of Google Drive at 85% and Google Sheets at 70%