IT 运营转型：猎豹数字凭借 Freshservice 取得成功
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 设备与机械
- 金融与保险
用例
- 租赁金融自动化
- 物料搬运自动化
服务
- 系统集成
关于客户
Cheetah Digital 是一家为现代营销人员提供跨渠道客户互动解决方案的提供商。它们帮助品牌增加收入，建立持久的客户关系，并在整个客户生命周期中提供独特的价值交换。
挑战
当猎豹数字从 Experian 分拆后，IT 运营需要重新构想并高效简化。 IT 团队面临客服人员不足以及需要新的票务系统等挑战。
解决方案
Cheetah Digital 采用 Freshservice 作为其 ITSM 解决方案，从而提高了效率和与用户的互动。 Freshservice 的先进自动化功能和无缝集成帮助 IT 团队以更智能的方式处理不断增长的 IT 请求量。
运营影响
数量效益
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