提高客户满意度和洞察力：爱丁堡有轨电车与 Freshworks 的成功
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金融与保险
- 电信
适用功能
- 销售与市场营销
用例
- 时间敏感网络
关于客户
爱丁堡有轨电车公司是一家屡获殊荣的有轨电车运营商和基础设施管理公司，总部位于苏格兰首都。他们拥有 27 辆有轨电车组成的车队，每年为超过 730 万名乘客提供服务。
挑战
爱丁堡有轨电车面临着客户满意度低、报告和客户洞察不足的问题。
解决方案
爱丁堡电车采用 Freshworks 的 Freshdesk 和 Freshchat 来管理所有传入的客户查询并在单一平台上统一客户通信。
运营影响
数量效益
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