技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 国家安全与国防
- 电信
适用功能
- 人力资源
用例
- 欺诈识别
- 篡改检测
服务
- 云规划/设计/实施服务
关于客户
Fareportal 是一家总部位于北美的领先旅行社,旗下拥有 CheapOair.com 等知名品牌。该公司独特的混合业务模式弥补了在线旅行社和传统旅行社之间的差距。它提供便捷的在线预订功能以及由数百名经过培训和认证的旅行社(来自多个国家,使用多种语言)安排的全天候个性化预订体验。通过利用公司拥有和运营的全球联系中心,Fareportal 能够提供航空旅行行业最高水平的客户服务和支持。
挑战
Fareportal 是一家北美领先的旅行社,从传统的纸质预订系统转型为在线平台。通过这种数字化转型,由于处理个人身份信息,该公司面临着对安全性的日益重视。面临的挑战是确保客户数据的安全并减少欺诈,同时保持员工的生产力。互联网接入对于 Fareportal 客服人员来说是一个重要工具,这需要为联络中心和整个组织中的各个群体创建独特的策略。该公司需要一种解决方案,能够处理其互联网访问的复杂性并满足其运营需求,而又不会给团队带来压力。
解决方案
Fareportal 在基于云的安全平台 Zscaler 中找到了解决方案。 Zscaler 能够支持 Fareportal 互联网访问的复杂性并满足其运营需求。借助 Zscaler,Fareportal 能够将安全策略的数量从大约 700 个减少到大约 75 个。 Zscaler 还在三个月内阻止了近 4 亿次政策违规行为。实施 Zscaler Internet Access 后,Fareportal 的欺诈率大幅下降,恶意事件数量减少了一半。 Zscaler 平台还允许 Fareportal 开始检查 SSL 加密流量以提供更高的安全性。联络中心对互联网访问的新限制导致了文化的变化,这种变化被清楚地传达给员工,从而提高了员工的生产力。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.
Case Study
SKT, Construction of Smart Office Environment
SK T-Tower is the headquarters of SK Telecom. Inside the building, different types of mobile devices, such as laptops, smartphones and tablets, are in use, and with the increase in WLAN traffic and the use of quality multimedia data, the volume of wireless data sees an explosive growth. Users want limitless Internet access in various places in addition to designated areas.
Case Study
Data Capture for Afghanistan Forces
Electronic equipments on the field of Afghanistan provided information on the status of the vehicle and to identify potential threats surrounding it to the British Force. The monitoring and interpretation of this data requires robust and sophisticated digitization for data capture and communication.