Freshworks > 实例探究 > GC International 通过 Freshservice 为全球运营提供集中 IT 支持

GC International 通过 Freshservice 为全球运营提供集中 IT 支持

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适用行业
  • 设备与机械
用例
  • 时间敏感网络
服务
  • 系统集成
关于客户
GC International 是一家拥有 3000 多名员工的牙科公司,在 100 多个国家生产和分销牙科产品。
挑战
GC International 需要一个集中的 IT 支持系统来管理其全球运营并为其员工、客户和人力资源部门提供支持。
解决方案
GC International 将 Freshservice 作为其 ITSM 工具来捕获数据、管理流程并提供出色的 IT 支持。
运营影响
  • The implementation of Freshservice has allowed GC International to centralize its IT support, providing a holistic view of the situation across multiple locations. This has improved the company's process management and data retention capabilities. The tool has also helped GC manage the additional demands created by the global rollout of SAP. The use of three different Freshservice instances has allowed the company to provide targeted support to different groups, including employees, digital customers, and the HR department in the US. The user-friendliness and advanced functionalities of the system have been appreciated by the IT team at GC.

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