Genesis Energy 利用 Nintex Promapp 简化运营
技术
- 传感器 - 电表
适用行业
- 设备与机械
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
Genesis Energy 是新西兰一家国有电力、天然气和液化石油气生产商和零售商。它为商业和住宅客户提供服务，使其成为该国最大的能源零售商。该公司拥有 670,000 名客户群，员工超过 1,000 名。 Genesis Energy 在多个地理位置开展业务，这导致其流程存在很大差异。该公司致力于持续改进，并采用精益和六西格码业务方法。
挑战
Genesis Energy 是新西兰一家国有电力、天然气和液化石油气发电商和零售商，当它决定将其外部承包的联络中心纳入内部时，面临着重大挑战。在这一转型过程中，该公司面临着失去宝贵的企业知识的风险。此外，Genesis Energy 正在努力解决其流程的复杂性，这些流程通常包括低级和高级步骤的混合，没有明确的界限。该公司还必须应对多个地理位置的流程的巨大差异，从而导致不一致和低效率。面临的挑战是获取和保留企业知识、简化和标准化流程以及消除区域差异。
解决方案
Genesis Energy 求助于流程管理软件 Nintex Promapp 来应对这些挑战。 Nintex Promapp 的实施相对简单，培训和支持团队指导项目组完成必要的步骤。该软件最初用于获取联络中心的知识，后来推广到贸易和批发业务、健康和安全以及 IT 部门。 Nintex Promapp 与精益和六西格码业务方法的兼容性是一个显着的优势。该软件使 Genesis Energy 将其流程简化为七到八个步骤，在不同级别之间提供了明确的划分。它还为所有办事处提供单一来源来回答他们的疑问并了解如何做事，从而帮助消除地区差异。此外，Nintex Promapp 的灵活性使其能够进行定制以记录任何流程场景，展示了其在不同业务领域的适用性。
运营影响
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