使用 Freshworks 360 简化客户支持流程：Happay 案例研究
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金融与保险
- 电信
适用功能
- 销售与市场营销
用例
- 对话机器人
- 库存管理
服务
- 系统集成
关于客户
Happy 是一家金融科技初创公司，为全球企业提供企业费用管理解决方案。他们被公认为亚洲顶级费用管理工具之一，并优先考虑客户服务以建立信任并留住客户。 Soumen Paul 是 Happypay 的运营经理，负责管理一支由 50 多名客服人员组成的支持团队。
挑战
Happay 是一家专门从事企业费用管理的金融科技初创公司，需要提供优质的客户服务来建立信任并留住客户。他们面临着孤立的沟通渠道和遗留系统的挑战，这些挑战阻碍了协作和及时解决客户查询。
解决方案
Happy 实施了 Freshworks 360，其中包括 Freshdesk、Freshsales、Freshservice 和 Freshchat。这个集成平台使 Hapay 能够简化其客户支持流程，减少通过不同渠道收到的票证数量，并改善内部团队之间的协作。他们还利用 Freshdesk 的集成来自动识别高级客户并将其路由到高级支持团队。此外，Happay 计划整合 Freshcaller 以进一步增强他们的电话系统。
运营影响
数量效益
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