Kennards Hire’s Customerfirst Mobility Solution
公司规模
Large Corporate
地区
- Pacific
国家
- Australia
- New Zealand
产品
- Dolphin CT50 mobile handheld computer
技术栈
- Mobile Point of Sale
- Enterprise Resource Planning (ERP)
- Online Reservation Platform
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 建筑与基础设施
- 设备与机械
适用功能
- 仓库和库存管理
- 商业运营
用例
- 库存管理
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
Kennards Hire is one of Australia’s largest and most respected family-owned hire companies, with over 170 sites and branches and more than 1,400 employees across Australia and New Zealand. Founded in 1948 by Walter Kennard, the company has grown significantly and is known for delivering reliable and safe equipment for their customers. Each item hired undergoes a 'Ready For Hire' process, ensuring it is maintained to the manufacturer’s guidelines, passes all certification and safety checks, and comes with the required documentation to make the customer’s job easier.
挑战
Kennards Hire faced challenges with their manual, paper-based process for hiring and returning equipment. This system was time-intensive for customers and inefficient for the company, particularly in the equipment returns process. Returned equipment could not be listed as available for hire until all paperwork was completed and lodged, leading to delays and inaccurate tracking in their ERP system. The company needed a technology solution to overhaul the manual returns system, minimize equipment downtime, and provide a faster, flexible, and easy-to-use solution for customers.
解决方案
Kennards Hire collaborated with Honeywell and Skywire to deploy a new solution featuring the Dolphin CT50 mobile handheld computer. This solution aimed to drive efficiencies in the hire equipment ordering process and minimize downtime between hiring windows for all equipment items. The company also developed an online hire platform that integrates with the entire Kennards Hire branch network, allowing customers to browse and hire products based on location, inventory, availability, and specific contract pricing in real-time. The Dolphin CT50 mobile handheld computer is used as a mobile point of sale device, enabling team members to check out equipment for customers to load into their vehicles without entering the office.
运营影响
数量效益
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