POSERA 利用 SAGE 300 的优势
公司规模
Large Corporate
地区
- America
- Europe
国家
- Canada
- United States
- United Kingdom
产品
- Sage 300
- Sage CRM
技术栈
- ERP
- CRM
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 销售与市场营销
- 商业运营
用例
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Posera, Inc. 是酒店和餐饮业销售点软件和硬件的领先供应商。该公司总部位于多伦多，在欧洲、英国、美国和加拿大设有办事处。Posera 的系统已安装到 25 个国家的数万家企业中。该公司在九年的发展历程中，通过内部增长和收购实现了快速增长。Posera 坚定不移地致力于客户服务，并不断投资于研发，这使公司拥有极高的客户保留率。
挑战
Posera, Inc. 是一家领先的酒店和餐饮业销售点软件和硬件供应商，随着业务的快速发展，该公司正努力管理不同办公地点和部门的多个不同软件包。该公司需要一个集成的业务技术解决方案，为整个组织提供服务，为客户提供全方位的销售、服务、支持和会计相关互动视图。前台是主要关注点，但也需要一个强大的后台业务管理系统。在决定采用 Sage 300 和 Sage CRM 之前，Posera 考虑了三种集成的企业资源规划 (ERP) 和客户关系管理 (CRM) 解决方案。
解决方案
Posera 决定采用 Sage 300 和 Sage CRM 作为其业务的集成 ERP 和 CRM 解决方案。Sage 与 Posera 管理团队进行了面对面和网络会议，以了解公司的需求以及如何构建软件以满足这些需求的细节。事实证明，Sage 300 和 Sage CRM 是 Posera 的理想解决方案 - 足够灵活，可以处理公司独特的业务流程，并具有广泛的功能来满足其所有要求。当商机在 CRM 模块中转换为订单时，订单会自动在销售订单模块中创建。为了帮助客户支持人员提供更好的整体服务，CRM 模块可以轻松访问与会计相关的数据，例如信用条款和最近的付款。
运营影响
数量效益
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