Freshworks > 实例探究 > HelloFresh 通过 Freshservice 增强供应链管理

HelloFresh 通过 Freshservice 增强供应链管理

技术

网络安全和隐私 - 身份认证管理
平台即服务 (PaaS) - 应用开发平台

适用行业

设备与机械

适用功能

采购
质量保证

用例

供应链可见性(SCV)
资产跟踪

服务

系统集成
测试与认证

关于客户

HelloFresh 是一家全球领先的餐包公司，在多个国家/地区开展业务，为全球活跃客户提供数百万份餐食。

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挑战

HelloFresh 面临着无法跟踪瓶颈、协作能力差以及缺乏准确的报告数据等挑战。

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解决方案

HelloFresh 实施了 Freshservice，这是一种服务管理解决方案，可标准化事件管理、集中信息流，并为所有事件相关数据提供单一事实来源。

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运营影响

The implementation of Freshservice has brought about significant operational improvements for HelloFresh. The company has streamlined operations by improving visibility into their ecosystem, enabling quick filtering of incidents, and auto-identifying and categorizing incoming incidents. The cross-department platform has increased accountability across departments, and the chat feature has improved collaboration among agents. The robust reporting and advanced analytics have enabled HelloFresh to identify areas of improvement and make data-backed decisions. The quality of data available due to the automated creation of tasks and notifications has enabled process optimization across the company. The dashboard view has allowed for easy viewing of all metrics in one place, and the ease of exporting this data from Freshservice has been valuable in driving key decisions. The company has also achieved increased compliance with greater visibility and transparency of costs associated with incidents.

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数量效益

Improved operational efficiency with quick filtering of incidents
Increased accountability across departments with a flexible cross-department platform
Improved collaboration with context using Freshservice’s chat feature

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