适用行业
- 造纸
- 电信
适用功能
- 采购
- 销售与市场营销
用例
- 人员跟踪与监控
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
Lippuner Energieund Metallbautechnik AG 是一家总部位于瑞士的能源公司,以其为客户开发智能和可持续解决方案而闻名。该公司以效率和创新而闻名,并将这些原则应用于其内部流程。 Lippuner 拥有近 350 名员工,分布在不同城市的四个地点,是一家规模庞大、运营需求巨大的组织。该公司每年管理 41 个不同营销材料项目的 450 多个订单,这证明了其广泛的运营范围。 Lippuner 致力于不断改进其流程和系统,以提高效率和生产力。
挑战
总部位于瑞士的利普纳能源公司正在努力解决过时的纸质系统的问题,该系统用于订购智能手机和营销材料等物资。这种低效的流程不仅浪费员工的时间,而且还浪费了公司的钱。该过程涉及员工亲自前往人力资源部门填写纸质表格以订购新手机,然后需要两到三周的时间才能到达。不同城市四个站点的近 350 名员工每两年订购一次电话,纸质表格造成了严重的延误,并给流程增加了不必要的时间。此外,该公司每年必须管理分布在瑞士各地的四个办事处的 41 个不同营销材料项目的 450 多个订单,这对现有系统构成了挑战。
解决方案
为了应对这些挑战,Lippuner 向 IOZ 求助,这是一家专门从事信息系统的瑞士公司。他们提出了一个基于 SharePoint 以及 Nintex Workflow 和 Nintex Forms 构建的解决方案。在五个月内,该公司为 IT 部门(负责手机采购)和营销部门(负责订购营销用品)建立了 Nintex 计划。新的电话订购系统为完成电话订单的员工节省了 67% 的时间,并通过单点联系来完成订单。现在,员工收到新手机的速度是以前的两倍。在营销方面,如果考虑到员工的工作时间,转向使用在线表格订购营销材料可显着节省每个订单 50% 以上的成本。该公司还为客户联系实施了 Nintex 工作流程,从而提高了效率,问责制和客户服务。
运营影响
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