Aivo > 实例探究 > Teclab 的人工智能创新客户服务

Teclab 的人工智能创新客户服务

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技术
  • 分析与建模 - 机器学习
  • 网络与连接 - 5G
适用行业
  • 教育
  • 设备与机械
适用功能
  • 销售与市场营销
用例
  • 现场人员安全管理
关于客户
Teclab 是阿根廷第一所提供 2 年官方短期课程、具有中级证书且 100% 在线课程的高等技术学院。他们优先考虑创新、适应性和满足学生的需求。
挑战
Teclab 面临着弥合当前教育体系与专业领域需求之间差距的挑战。他们希望提供创新的客户服务并改善学生体验。
解决方案
Teclab 实施了 AgentBot,这是一种人工智能驱动的虚拟助理,为学生和社区提供全渠道通信体验。这个名为Albert的虚拟助理允许用户通过他们喜欢的渠道立即进行查询。
运营影响
  • The implementation of AI in Teclab's customer service has led to significant improvements in the student experience. The AI-powered assistant, Albert, has been successful in providing immediate responses to student inquiries, thereby enhancing the overall communication experience. The bot's ability to adapt to the users' preferred channels has made the platform more user-friendly and efficient. The AI solution has also helped the Customer Service team learn and improve with the bot’s metrics, leading to increasingly more accurate and satisfactory answers. The positive feedback from students and the high effectiveness rating of the bot's answers highlight the qualitative benefits of this AI implementation.

数量效益
  • In 2019, 19,500 interactions were made through the AI-powered assistant.

  • The conversational bot manages to answer 98% of the questions it receives.

  • The bot solves 80% of the inquiries in a single instance, without needing a second question.

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