Twilio > 实例探究 > Yembo：通过人工智能和实时咨询彻底改变搬家行业

Yembo：通过人工智能和实时咨询彻底改变搬家行业

技术

其他 - 电池
传感器 - 相机/视频系统

适用行业

水泥
电信

适用功能

产品研发
仓库和库存管理

用例

计算机视觉
视觉质量检测

服务

系统集成

关于客户

Yembo 的客户是寻求更高效、个性化搬家体验的搬家公司和个人。他们重视搬家过程中的轻松、透明和安全。

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挑战

搬家行业的一个主要挑战是需要训练有素的专家对地点和物品进行目视检查，以了解工作要求。传统的物品编目方法既耗时又不方便客户。

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解决方案

Yembo 开发了一种人工智能驱动的解决方案，允许客户通过自行录制的视频调查他们的房屋，然后使用深度学习和视觉对象跟踪进行分析，以创建准确的数字视觉库存清单。他们还创建了 Smart Consult，这是一种引导视频调查工具，可以在人工智能执行编目功能时实时连接搬运工与客户。

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运营影响

The implementation of Yembo's AI technology and Twilio Video has transformed the moving process, making it more efficient, transparent, and customer-friendly. The Smart Consult tool has enabled real-time communication between movers and customers, allowing for a more interactive and personalized moving experience. The AI technology has automated the process of identifying objects and determining packing materials, reducing the burden on customers and ensuring accuracy. The video calls can be recorded for later reference, ensuring that all parties are on the same page and reducing the likelihood of misunderstandings or surprises. The solution has also addressed safety concerns related to the pandemic by minimizing the need for in-person interactions. Overall, Yembo's solution has significantly improved the customer experience in the moving industry, setting a new standard for digital transformation in the sector.

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数量效益

4X faster than traditional relocation consultations
12M physical objects automatically identified by Yembo's AI
4.5/5 average CSAT score

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