Cisco Systems Use the Observer Platform for Faster Troubleshooting
Technology Category
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Telecommunications
Use Cases
- Cybersecurity
The Customer
Cisco
About The Customer
Designed as an integrated offering, the Observer Platform provides visibility into critical KPIs through pre-defined workflows from high-level dashboards to service anomaly root cause. Ideally suited to satisfying business goals and overcoming challenges
The Challenge
Prior to purchasing Observer, Cisco Systems experienced a lack of visibility during and after network events.
“I needed large data captures and a way to manipulate them,” says Eric Arnold, Service Provider Video TAC Manager for the company.
Arnold states that Cisco Systems chose Observer over competitors because of the packet capture and storage capabilities.
The Solution
Cisco Systems uses Observer in the following ways:
Troubleshooting after an event or degradation in performance
Security forensics to view packets after an event or attack
Operational Impact
Quantitative Benefit
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