Software AG > Case Studies > Digital Transformation: Fast, Flexible and Traceable

Digital Transformation: Fast, Flexible and Traceable

Software AG Logo
Customer Company Size
Large Corporate
Region
  • Europe
Country
  • Switzerland
Product
  • Digital Business Platform
  • webMethods
  • webMethods Integration Server
  • webMethods Trading Networks
  • webMethods BPM Platform
Tech Stack
  • Web 2.0 technologies
  • webMethods Optimize
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Platform as a Service (PaaS) - Connectivity Platforms
  • Platform as a Service (PaaS) - Data Management Platforms
  • Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
  • Telecommunications
Applicable Functions
  • Procurement
  • Sales & Marketing
Use Cases
  • Process Control & Optimization
  • Supply Chain Visibility
  • Predictive Maintenance
Services
  • Cloud Planning, Design & Implementation Services
  • Software Design & Engineering Services
About The Customer
Swisscom (Switzerland) Ltd. is a leading telecommunications and IT company in Switzerland. It is part of a larger firm that employs 21,000 people from 88 countries. Swisscom's Enterprise Customers Division, which has 16 locations throughout the country, advises over 6,000 major clients. Conextrade, a unit of this division, operates the top B2B telecommunications platform in Switzerland. As the B2B communications market has expanded in recent years, Swisscom has faced increasing demands for maximum flexibility coupled with fast, reliable, and secure information processing.
The Challenge
Swisscom, a leading telecommunications and IT company in Switzerland, faced several challenges. The industry-wide move to digitalization, a rapidly expanding B2B market, and growing demand for increased system flexibility were among the key issues. The old way of managing transactions, which involved manual input and piles of paper, was inefficient and costly. The company needed a solution that would not compromise data security while improving speed and efficiency. Swisscom also wanted to reduce the number of steps in some processes by half to cut costs and improve turnaround time and quality.
The Solution
Swisscom turned to Software AG's Digital Business Platform to digitalize their processes. The platform, powered by webMethods, focused on eliminating wasteful manual input, which allowed Swisscom to cut the number of steps in some processes in half. This reduced costs while improving turnaround time and quality. The platform also helped Swisscom go paperless, reducing long-term costs for their customers by up to 50%. The platform's integration tools streamlined the process of working with formats like EDI, XML, and flat files. Swisscom was able to integrate the heterogeneous IT systems of their B2B communications’ customers quickly and inexpensively. The platform also enabled Swisscom to offer their Conextrade portal as a Software as a Service in multiple languages, making it easy to connect existing merchandising and financial systems with Conextrade’s powerful electronic invoicing and order management features.
Operational Impact
  • Reduced process steps by up to 50%, improving turnaround time and quality.
  • Enabled end-to-end, real-time tracking of paperless transactions.
  • Balanced employee and financial resources.
  • Improved customer satisfaction by offering a more efficient and reliable service.
  • Enabled the integration of the heterogeneous IT systems of their B2B communications’ customers quickly and inexpensively.
Quantitative Benefit
  • Reduced long-term costs for customers by up to 50%.
  • Processed tens of millions of documents seamlessly.

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.