OTE - Achieving Customer Experience and SLA Excellence for Enterprise Customers with Service Management
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Applicable Industries
- Telecommunications
The Customer
OTE (Hellenic Telecommunications Organization)
About The Customer
OTE (Hellenic Telecommunications Organization), the incumbent
telecommunications provider in Greece and one of the leading service providers in Southeast Europe.
The Challenge
OTE sought to implement new practices to achieve even more reliable,
high quality service and to ensure a consistently outstanding customer experience.
The Solution
Telcordia provided OTE with Telcordia® Service Director, a Commercial-Off-The-Shelf (COTS) software product that holistically enables SQM, Service Level Agreement (SLA) management, and Customer Experience Management (CEM).
Operational Impact
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