OTE - 通过服务管理为企业客户实现客户体验和 SLA 卓越
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适用行业
- 电信
客户
OTE（希腊电信组织）
关于客户
OTE（希腊电信组织）是希腊现有的电信提供商，也是东南欧领先的服务提供商之一。
挑战
OTE 寻求实施新的实践，以实现更可靠、更优质的服务，并确保始终如一的出色客户体验。
解决方案
Telcordia 为 OTE 提供了 Telcordia® Service Director，这是一种商业现货 (COTS) 软件产品，可全面支持 SQM、服务水平协议 (SLA) 管理和客户体验管理 (CEM)。
运营影响
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