Colgin 凭借 Sage 100 ERP 领先于竞争对手
公司规模
SME
地区
- America
国家
- United States
产品
- Sage 100 ERP
- eBusiness Manager module
技术栈
- e-commerce
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 食品与饮料
适用功能
- 商业运营
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Colgin 公司自 1943 年成立以来，一直为消费者提供独特的产品 Colgin Liquid Smoke。该产品无需户外烹饪，即可提供浓郁的烧烤味道和气味。该公司在全国各地的杂货店提供四种不同口味的产品。除此之外，Colgin 还提供两种外用虫咬缓解药膏，以及用于清洗新鲜水果和蔬菜的产品 Next Generation。该公司总部位于德克萨斯州达拉斯，在一个地方运营。尽管员工不到 20 人，但 Colgin 在零售业中占有重要地位，其产品在 Safeway 和 Albertson's 等大型商店有售。
挑战
两年前，Kerry Thornhill 以清晰而雄心勃勃的愿景加入 Colgin，担任首席执行官兼营销副总裁。他希望将公司在零售业的形象从小型夫妻店转变为大型、充满活力的制造公司。他梦想通过技术先进性让 Colgin 在竞争中脱颖而出，甚至可能拓展到国际市场。这就要求 Colgin 在所有层面都采用最新的软件，以便为客户提供附加值。同时，Thornhill 希望改善与零售渠道的沟通，并提供大型公司的所有服务，包括每周 7 天、每天 24 小时的客户支持和服务。由于员工人数不足 20 人，使用传统方法几乎不可能实现这一目标。
解决方案
Colgin 的软件顾问建议将 eBusiness Manager 模块添加到该公司用于管理其财务系统的现有 Sage 100 ERP 系统中。该模块将增强现有系统，并充当电子商务的企业对企业网关。通过实施 eBusiness Manager，客户可以上网查看产品价格或下订单。他们可以在白天或晚上的任何时间验证未结订单的状态并进行更改。客户还可以确认预定的发货日期并查看过去几年的销售历史记录，只需单击鼠标即可。这简化了沟通，减少了 Colgin 员工必须花在电话上的时间，从而让员工有时间执行其他任务。
运营影响
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